Who we are
This website is operated by Stour Sort & Sparkle. Our website address is: https://stoursortandsparkle.co.uk. If you have any questions about this privacy policy or how your personal information is used, please contact us using the details provided on our website.
What personal information we collect
We may collect personal information when you: contact us through the website send us an email call or message us request a quote or information about our services This may include your name, email address, phone number, address or location, and any information you choose to include in your message.
How we use your information
We use your personal information to: respond to enquiries provide quotes or information about our services arrange and manage bookings communicate with customers keep basic business records help keep our website secure We only use your information where we have a lawful reason to do so, such as responding to your enquiry, providing a service, keeping business records, or protecting the security of the website.
Cookies
This website may use cookies and similar technologies to help the website work properly, keep it secure, and understand how visitors use the site. Essential cookies may be used for security, website functionality and administration. If non-essential cookies are used, such as analytics or marketing cookies, you will be asked for consent through the cookie banner where required. You can change or withdraw your cookie preferences at any time through the cookie settings on the website.
Website security
We may use website security tools to help protect the site from spam, malware, unauthorised access and other security risks. These tools may process technical information such as IP addresses, browser information and activity on the website for security purposes.
Embedded content from other websites
Pages on this website may include embedded content from other websites, such as maps, videos, social media posts or images. Embedded content from other websites behaves in the same way as if you visited that website directly. These websites may collect data about you, use cookies, embed additional third-party tracking and monitor your interaction with that content.
Who we share your information with
We do not sell your personal information. We may share information with trusted service providers where necessary to run the website, provide our services or manage the business. This may include website hosting providers, email providers, website security tools, analytics providers, professional advisers or other business support services. We may also share information if required to do so by law.
How long we keep your information
We only keep personal information for as long as necessary. Enquiry information is kept for as long as needed to respond to your enquiry and manage any follow-up. Customer and booking information may be kept for longer where needed for business, accounting, legal or insurance purposes.
Your rights
You have rights over your personal information. Depending on the circumstances, you may have the right to: ask for a copy of the personal information we hold about you ask us to correct inaccurate information ask us to delete your information object to or restrict how we use your information withdraw consent where we rely on consent To make a request, please contact us using the details on the website. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled.
Where your data is sent
Information submitted through the website may be processed by website hosting, security, email or other service providers used to operate the website and respond to enquiries. Some technical information may be checked by automated security or spam detection services.
Updates to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.